UniCredit Drives Globalized Services for Customer Experience

McKinsey is not one to overlook a crucial trend. I was delighted, therefore, to see a recent "Insights" post titled: "Creating a business integrated services company: an interview with UniCredit’s Paolo Cederle. What's significant about this for me, is not that a bank, in this case one in my home country, has set up a shared services organization – you and I have known for a long time that the business case for enterprise-wide effectiveness weighs heavily in favor of the shared...
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