7 of the Most Important Automation Statistics for 2019
Ignore the hype – here are the facts!
1. Machine learning and artificial intelligence
are the most popular investment targets for 2019.
2. More than 30%
of global Shared Services have implemented robotic automation; 44% are in the planning and testing phase. That leaves a quarter still uncommitted.
3. Most automation strategies
are owned by Shared Services (47%). IT owns 25%. (Best practices suggest IT is not the optimal owner.)
4. Globally, half of Shared Services
that have implemented robotics have less than five bots (or ‘projects’) currently installed.
5. Nearly half the automation projects that fail
do so because of wrong process choice. Insufficient change management is another key factor.
6. Shared Services planning
to integrate additional intelligent automation are prioritizing Artificial Intelligence ahead of Machine Learning, Intelligent Chatbots, Cognitive solutions, and Blockchain.
7. Most Shared Services
don’t currently have the resources needed to leverage additional IA solutions. They also don't have ready access to the data required to proceed.
Source: SSON Annual Survey 2018
We Have the SSO Performance Metrics You Need!
Get Help with Shared Services Performance –
via SSON Analytics' Metrics
If you are taking a business strategy approach to your SSO performance, then use SSON Analytics' real time metrics and analytics workbooks (visual references – shorter than reports but with all the relevant data) to prove your performance – or to identify gaps for improvement. Thousands of practitioners around the world already tap into SSON's Analytics tools and benchmarks daily, to guide their journey.
Questions? please email Syazana at firstname.lastname@example.org.