Australia had a relatively long history in shared services, so it is still surprising to find, in Dart’s recent visual report, that more than half of all SSCs across ANZ are still siloed within a single functional. However, 60% of the current multifunctional centers also house "other emerging functions" – an encouraging sign.
When we drill down into specific industries, we also find a far higher proportion of multifunctional centers versus silo centers – in agriculture,...
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For decades, shared services organizations have focused on driving efficiency through centralization...
