Is Queensland Poised to be Australia and New Zealand’s Analytics Hub?

Australia had a relatively long history in shared services, so it is still surprising to find, in Dart’s recent visual report, that more than half of all SSCs across ANZ are still siloed within a single functional. However, 60% of the current multifunctional centers also house "other emerging functions" – an encouraging sign. When we drill down into specific industries, we also find a far higher proportion of multifunctional centers versus silo centers – in agriculture, real estate and defense industries, for example. Finance and Accounting and HR are still overwhelmingly the most popular services. And while across the world we are seeing an increasing interest in data analytics, across ANZ these numbers are still low. What does stand out, however, is the leading role Queensland is taking in data analytics, with one third of all shared services offering analytics capabilities currently based there. We also see an encouraging trend of nearly 2/3 of regional shared services providing higher value add, as opposed to transactional, services. This shift to higher value adding work means that treasury, legal, risk, business planning, and also analytics will be edging their way into the spotlight. The government and healthcare sectors have long been enthusiastic adopters of shared services across ANZ. Indeed, according to Dart’s data, government has consistently accounted for the largest percentage of shared services across the region [21% in 2015]. When we drill down into specific industries like agriculture and forestry, we see a shift away from NSW and towards Victoria, South Australia, and Western Australia, along with parts of New Zealand, taking the lead. The mining industry also has a significant SSC presence in Western Australia. Find out more about shared services in the region, the shift toward hybrid models, and the growing popularity of India as a partnering location, in Dart’s visual workbook.

Is Queensland Poised to be Australia and New Zealand’s Analytics Hub?

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