Why Manufacturing Industries Face Special Challenges in Services Performance
10 Strategies to leapfrog over your competition
SSON has been tracking the manufacturing industry’s evolution in terms of the most effective service delivery strategies, and has identified core drivers that are propelling leading companies to the front of their respective peer groups. These drivers include shifting from Shared Services to Global Business Services; collaborating more closely with stakeholders; prioritizing customer service; and leveraging the best value from a plant-bas...
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