The Philippines is host to one quarter of all shared services centres across the ASEAN region. Given its cultural affinity to North America the country has long been a favorite for voice-based support service. However, over recent years the government has invested significantly in supporting a broader array of business services. As a result, according to Dart Institute’s latest Philippines research, we have witnessed a more than six-fold growth of shared services centers (SSCs) and BPOs since 20...
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