D6 2011 – Tom Bangemann, The Hackett Group
The crisis of the past years has caused revenue to drop by roughly 20% for most industries. What this has highlighted is the need for flexibility in back office functions as they of necessity need to adapt to lower volumes in transaction. Building flexibility into operations could mean opting for a shared services model, and/or considering outsourcing. Tom also warns that the job migration trend has really only just started.?