Navigating the transition from low-cost labour to analytics and robotics services

The Philippines is “100% equipped” to take on the new challenge say domestic experts

Year after year, the Philippines has retained its top position for service delivery centres based on its cultural affinity to the US, its highly educated workforce, and its customer oriented service mentality – along with generous tax incentives provided by the government. 

Today, however, the writing is on the wall for the low-cost FTE model that drove the success of this and other regional markets. Automation is emerging as an attractive solution for transactional processing and is desensitizing multinationals to ‘labour cost’ as the main decision driver.

However, given the growing analytics and automation capabilities, the Philippines is well positioned to stand up to the demand for new skill-sets that are defining shared services centres’ value proposition going forwards.

This sense of the “next big thing” on the horizon is already making itself felt across the many Shared Services and BPOs based around Manila and some of the tier 2 locations. Read on for more.

Interested in learning more about this topic?
8th Philippines Shared Services & BPO Week

If you are looking for tips to escalate your Philippines-based SSO's performance then join us at this conference to network with proven leaders.

Navigating the transition from low-cost labour to analytics and robotics services.

By entering in your information and submitting the form, you give the sponsor permission to contact you regarding their product.

To continue viewing this content please fill out the form below and become an Shared Services member.
Or if you're already a Shared Services member, sign in below to download.
You may login with either your assigned username or your e-mail address.
The password field is case sensitive.
Forgot your password?
Not a member?

Reasons for Joining
  • Address your challenges through knowledge sharing with peers from our global network of specialists.
  • Benchmark your business initiatives with the who's who in the field.
  • Hear from industry pioneers how to maximize ROI in today's challenging economy.
  • And best of all It's FREE!