Sourcing Models/Strategy
From Decentralisation to Centralised GBS: Lufthansa, Two Years into the Journey
August 09 by The Shared Services & Outsourcing Network EditorInterview with Astrid Hartman, SVP GBS – Lufthansa How to move from an organization that has long been used to decentralised decision-making to one of shared services is a huge challenge. It...
Atento opens its Operations Command Center for the EMEA region in Madrid
July 20 by Press Release SSONIn Brief: Centralizing the management of 17 customer relationship centers that employ over 12,000 people and are located in 3 different countries More than 5.5 million interactions with...
Egypt: Back on the Location Radar [Analyst Report]
July 17 by The Shared Services & Outsourcing Network EditorWhile the location risk is still real, Egypt has maintained a steely resolve throughout the crisis of the past years to maintain a positive growth trajectory in support services. Its offshore global...
INSIGHT from ONSITE ...
July 01 by SSON EditorDo you ever walk away from an event wondering, "Who did I just meet?" We hear constantly that our attendees thrive on the networking they do at our events, and at SS&O Week this past March there wer...
Digital Sourcing: Egypt’s Recipe for Success
June 25 by The Shared Services & Outsourcing Network EditorThis paper reveals how revolutionary changes are being undertaken in the IT-BPM-KPO sector and how Egypt has positioned itself to harness opportunities created by the new digital revolution. The p...
How to Determine the Optimal Shared Services Model for your Organization?
June 23 by The Shared Services & Outsourcing Network EditorBiswajit Dasgupta, who cut his teeth at Siemens’ SSO, explains the various pros and cons of the four main operating models that apply to Shared Services. Each model is driven and supported by...
Global Location Trends: More SSOs Setting Up in Key Markets
June 16 by Patsy Van HoveA new approach to structuring services delivery capabilities is transforming the shared services industry Each year, IBM publishes a Global Location Trends report describing the latest trends on w...
"Data" is Key to Hospitality & Service Industry Performance
June 11 by SSON EditorThe hospitality industry needs to meet its consumers at their level: It’s time to rethink operating models and expand investment in a shared services structure. Today, 20% of travel rev...
The Sharing Economy and Lessons for Shared Services
May 31 by Jon HanleyThese days it's difficult to find a start-up company that isn't somehow associated with "the sharing economy" or "collaborative consumption." Simply browse the latest venture capital headlines, and...
SSON announces Shared Services & Outsourcing Excellence Winners: Europe 2015
May 28 by SSON EditorThis year’s winners of the SSON’s Excellence Awards have just been announced at SSO Week in Amsterdam (read the conference review and summary here). SSON's annual Shared Services Excel...
Cinco de Mayo...Mexican Opportunities Abound
May 05 by SSONLast year, Forbes reported that Mexico is becoming a major player in the "nearshoring" technology and business process industry. In fact, Mexico is developing its own version of Silicon Valley, alr...
How Do You Develop the Agility You Need to React to Changes in Your Business?
May 05 by The Shared Services & Outsourcing Network EditorOne of the core themes in Shared Services delivery today is "agility". With pressure pushing in on businesses from every region in the world, and faced with a more cautious approach to resourcing an...