The Practitioner

The Hidden Traps in Process-Based Set-Ups

Amarpreet Bhamra 2017
Contributor: Amarpreet Bhamra
Posted: 10/13/2013

Process-based set-up’s have emerged as the new flavor in shared services centers (captive and outsourced) to enhance customer experience and deliver business value by enabling robust processes. Usually a lot of communication, jointly led by senior leaders and human resource functions, marks the onset of this transformation, with the

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Amarpreet Bhamra 2017
Contributor: Amarpreet Bhamra
Posted: 10/13/2013

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