Has the time come for outcome based agreements?

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In the last two years there has been a confluence of three business forces which are set to transform shared services and outsourcing. As these forces intensify, so businesses will look to explore new commercial models including the outcome based agreement (OBA). An OBA is an agreement whereby suppliers are partially remunerated for their contribution to the outcomes of the business. In return for remunerating when value is added, which requires a greater transfer of risk, suppliers have th...
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