Nothing new—will it all be me, too?
Having just completed the requisite round of "will 2014 be a good year for shared services and outsourcing?" chats with the great and the good, I’ve been dusting off my crystal ball to see what might improve, change…or even happen to turn the industry on its head.
And what I see is sort of murky. We’ve got a services construct that is positioned for a major change, yet I’m not convinced that the players—bu...
