Sourced & Shared

Communicating Remorse

deborah latest portrait
Contributor: Deborah Kops
Posted: 02/20/2013

"Love means never having to say you’re sorry." You may not remember the insipid line from that soppy 1970 movie, Love Story, which had every American teenage girl groping for a box of tissues as Jennifer took her last breath. But in the context of outsourcing, when the provider or, goodness forbid, the client makes a mistake, never saying

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deborah latest portrait
Contributor: Deborah Kops
Posted: 02/20/2013

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