"Lady, that's not in my workflow"- or how sourcing gets in the way of customer service



Deborah Kops
08/15/2012

If you’re tired of hearing all the rants in the media about outsourcing by folks who don’t have a clue about the difference between shared services and outsourcing and offshoring, take heart. There actually is a journo out there who’s moved beyond the concept of "in" or "out".If you have the opportunity to read Washington Post columnist Steven Pearlstein’s brilliant column entitled "Help, he’s drowning in rules," you’ll understand a dimension of the sourcing phenomenon that most of us in the ind...
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