"Lady, that's not in my workflow"- or how sourcing gets in the way of customer service

Add bookmark
If you’re tired of hearing all the rants in the media about outsourcing by folks who don’t have a clue about the difference between shared services and outsourcing and offshoring, take heart. There actually is a journo out there who’s moved beyond the concept of "in" or "out".If you have the opportunity to read Washington Post columnist Steven Pearlstein’s brilliant column entitled "Help, he’s drowning in r...
To continue reading this story get free access

Latest Webinars

Powering the Future of Indirect Tax: Connected Compliance, Driven by Intelligence

2026-10-20

10:00 AM - 10:45 AM BST

VAT compliance is entering a new era, and it's a preview of what's coming across indirect tax more b...

Your Contracts Said One Thing. Your Invoices Say Another. Let's Fix That.

2026-10-20

11:00 AM - 11:30 AM EDT

How much of your AP process depends on information you can't easily access – buried in contracts, sc...

Outthink Industrial Risk: How Decision Intelligence Prevents Operational Loss

2026-10-08

10:00 AM - 10:45 AM EDT

Learn how continuous asset data, advanced analytics, physical AI, and agentic workflows can change r...

Recommended