"Outsource"—friend or foe of outsourcing change management?

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Deborah Kops

Anyone see Outsource last night? Turning outsourcing into comedy is one of American television’s attempts to dominate the Nielsen ratings. The formula appears to be this: take every Indian clichê in the book and pair it with an American counterpart---sort of sacred cows, ambitious and obsequious manager, Bollywood moves, singsong English, "Delhi belly," shy ladies in saris and a few auto rickshaws meets southern accents, grits, rude Americans, tasteless novelties and rampant consumerism....
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