member

G6 North America 2011 - Tiger Tyagarajan, Chief Operating Officer, Genpact

Posted: 03/01/2012

Innovation is driven by three factors, says Genpact's Tiger. First, you need a deep partnership between the services center and its client; second you need an alignment of goals – incentives -- across both parties; and third you need access to intelligence, benchmarking and capabilities that push you along. The root of the problem is that shared services are generally not structured as profit centers. So the incentives are not there. But the crux is the third driver – if you are only servicing one customer you can’t leverage the breadth and depth of data and knowledge that a provider can with its 100s of clients. A clear win for the provider market, says Tiger.

By entering in your information and submitting the form, you give the sponsor permission to contact you regarding their product.

To continue viewing this content please fill out the form below and become an Shared Services member.
Or if you're already a Shared Services member, sign in below to download.
You may login with either your assigned username or your e-mail address.
The password field is case sensitive.
Forgot your password?
Not a member?

Reasons for Joining
  • Address your challenges through knowledge sharing with peers from our global network of specialists.
  • Benchmark your business initiatives with the who's who in the field.
  • Hear from industry pioneers how to maximize ROI in today's challenging economy.
  • And best of all It's FREE!
Tags: 
Contributor: