2016 Annual State of the Industry Report: Shared Services in Asia



SSON Network
09/23/2016

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As innovations around technology and increasingly global footprints have released shared services from the traditional transactional focus of their role, more and more are reporting improved performance and higher value-add, as well as an increasingly collaborative relationship with customers, versus the service-based relationship of old.

This bodes well for Shared Services careers and the ‘industry’ at large. Asia is unique, however, in terms of its historic focus on FTE-based models. So, how is this being affected?

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