Beth Brown
Beth acts as Editor & Digital Content Manager for SSON Digital, specialising in reports on key B2B topics such as fintech, intelligent automation, and GBS/ shared services trends. She has contributed to notable publications including The State of Intelligent Automation 2025, The State of Accounts Payables 2025: Trends & Insights, and The Handbook to Setting Up a Modern SSC.
Feel free to connect with Beth on LinkedIn.
More content by Beth Brown
The Last 30 Years of Shared Services: Lessons & What’s Next
May 15 by Beth Brown
Final reflections from SSOW Orlando 2026 on orchestration, agentic AI, data readiness, operating models, and skills shaping shared services’ next era.
The Record-to-Report Efficiency Mirage
May 12 by Beth Brown
Most R2R teams confuse visibility with automation. Discover where manual work hides and how true orchestration delivers a touchless close.
The Evolving Role of BPO in the Agentic Era
May 07 by Beth Brown
At SSOW Orlando 2026, G6 leaders debated whether BPO still fits in the AI age, and how orchestration defines its future in agentic operating models.
From Cost Center to Performance Driver: Rethinking Outsourcing for KPI Impact
May 05 by Shared Services & Outsourcing Network
See how outcome-driven outsourcing turns SLAs into real KPI improvements across finance, customer service, IT, and HR.
GBS Uncovered: What Practitioners are Actually Talking About
April 29 by Beth Brown
GBS leaders’ candid SSOW Orlando 2026 IDG takeaways: automation reality gaps, ROI challenges, AI agent ownership, governance risk and talent retention.
Why Agentic AI Projects Fail to Scale: Moving Beyond Pilot Mode
March 31 by Beth Brown
Discover why agentic AI pilots stall and what it really takes to scale, data, orchestration, outcome‑driven metrics, and workforce readiness.
Compliance at Scale: Operating E-invoicing as a Global Program
March 30 by Shared Services & Outsourcing Network
Global e-invoicing is accelerating. Learn how to move from reactive compliance to a scalable, centralized model with this SSON Essentials Guide.
Frontline by Design: How Customer Experience Is Reshaping GBS
March 27 by Beth Brown
How GBS is becoming a frontline CX engine, blending AI, human judgement, and outcome‑driven metrics to shift from efficiency to experience.
Rethinking Outsourcing: From Model Selection to Execution Readiness
March 24 by Shared Services & Outsourcing Network
Rethink outsourcing with a practical guide to model selection and execution readiness, helping GBS leaders scale with confidence and drive long-term value.
Navigating Change Without Disruption: Why Resilience is the New Operating Model
March 18 by Beth Brown
How GBS leaders can drive continuous transformation, orchestrate people and AI, and build resilience, without disrupting operational performance.
Inside the Agentic AI Bootcamp: What GBS Leaders Need to Know
March 17 by Beth Brown
Key takeaways from the Agentic AI Bootcamp at SSOW Orlando, exploring data readiness, trust, governance, and scaling AI in shared services.
Top 5 Insights from SSOWomen’s Day 2026
March 16 by Beth Brown
From fostering community to taking risks, discover the top five lessons from SSOWomen's Day 2026.
