Beth Brown
Beth acts as Editor & Digital Content Manager for SSON Digital, specialising in reports on key B2B topics such as fintech, intelligent automation, and GBS/ shared services trends. She has contributed to notable publications including The State of Intelligent Automation 2025, The State of Accounts Payables 2025: Trends & Insights, and The Handbook to Setting Up a Modern SSC.
Feel free to connect with Beth on LinkedIn.
More content by Beth Brown
GBS Uncovered: What Practitioners are Actually Talking About
April 29 by Beth Brown
GBS leaders’ candid SSOW Orlando 2026 IDG takeaways: automation reality gaps, ROI challenges, AI agent ownership, governance risk and talent retention.
Why Agentic AI Projects Fail to Scale: Moving Beyond Pilot Mode
March 31 by Beth Brown
Discover why agentic AI pilots stall and what it really takes to scale, data, orchestration, outcome‑driven metrics, and workforce readiness.
Compliance at Scale: Operating E-invoicing as a Global Program
March 30 by Shared Services & Outsourcing Network
Global e-invoicing is accelerating. Learn how to move from reactive compliance to a scalable, centralized model with this SSON Essentials Guide.
Frontline by Design: How Customer Experience Is Reshaping GBS
March 27 by Beth Brown
How GBS is becoming a frontline CX engine, blending AI, human judgement, and outcome‑driven metrics to shift from efficiency to experience.
Rethinking Outsourcing: From Model Selection to Execution Readiness
March 24 by Shared Services & Outsourcing Network
Rethink outsourcing with a practical guide to model selection and execution readiness, helping GBS leaders scale with confidence and drive long-term value.
Navigating Change Without Disruption: Why Resilience is the New Operating Model
March 18 by Beth Brown
How GBS leaders can drive continuous transformation, orchestrate people and AI, and build resilience, without disrupting operational performance.
Inside the Agentic AI Bootcamp: What GBS Leaders Need to Know
March 17 by Beth Brown
Key takeaways from the Agentic AI Bootcamp at SSOW Orlando, exploring data readiness, trust, governance, and scaling AI in shared services.
Top 5 Insights from SSOWomen’s Day 2026
March 16 by Beth Brown
From fostering community to taking risks, discover the top five lessons from SSOWomen's Day 2026.
Beyond KPIs: The Visibility Blueprint GPOs Need to Drive AP Transformation
February 23 by Shared Services & Outsourcing Network
Move beyond KPI reporting. Discover how end-to-end visibility and agentic AI enable GPOs to drive scalable, governed AP transformation.
What’s Next for GBS in 2026? Here’s What You Need to Know
January 07 by Beth Brown
GBS in 2026: Explore AI-driven transformation, data insights, and flexible workforce models.
SSON’s Best Articles of 2025: A Year in Thought Leadership
December 18 by Beth Brown
A recap of 2025’s top GBS thought leadership and the key lessons on AI, talent, and strategy that will guide leaders into 2026.
Empowering Women in GBS: 5 Strategies for Leadership & Career Growth
December 09 by Beth Brown
Discover 5 proven strategies to empower women in GBS leadership; build your brand, network smart, and thrive in a changing business landscape.
