Beth Brown
Beth acts as Editor & Digital Content Manager for SSON Digital, specialising in reports on key B2B topics such as fintech, intelligent automation, and GBS/ shared services trends. She has contributed to notable publications including The State of Intelligent Automation 2025, The State of Accounts Payables 2025: Trends & Insights, and The Handbook to Setting Up a Modern SSC.
Feel free to connect with Beth on LinkedIn.
More content by Beth Brown
Why Governance is the Biggest Challenge in Scaling Agentic AI
June 30 by Beth Brown
Explore why governance is the biggest challenge in scaling agentic AI, from ownership and data quality to engineered controls and responsible innovation.
Building Operating Resilience in an Era of Pressure, Scarcity, and Strain
June 24 by Shared Services & Outsourcing Network
Discover how BFSI, healthcare, and professional services leaders are building operating resilience through outsourcing, AI, and scalable delivery models.
The Future of HR Shared Services: 5 Lessons for Leaders
June 16 by Beth Brown
AI is reshaping HR shared services. Explore five key lessons for building agile, data-driven, and human-centered HR delivery models
Agentic AI: 5 Lessons for Scaling Digital Labor
June 12 by Beth Brown
Agentic AI insights from the 2026 enterprise conference, covering governance, data readiness, and strategies to scale digital labor successfully.
Outsourcing in the Age of Accountability: Security, Fraud & AML at the Core
May 28 by Shared Services & Outsourcing Network
Discover how secure-by-design outsourcing enables organizations to effectively manage fraud, AML, compliance, and cyber risk in high-risk environments.
Closing the ERP Gap: The Four Pillars of Finance Transformation
May 26 by Shared Services & Outsourcing Network
Discover how AI-powered finance automation helps organizations modernize ERP systems, accelerate cash flow, reduce risk, and scale AP & AR operations.
The State of Accounts Payable Market Report 2026
May 25 by Beth Brown
Discover how AI, automation, and agentic technologies are reshaping Accounts Payable in 2026. This report explores everything from e-invoicing to fraud.
The Last 30 Years of Shared Services: Lessons & What’s Next
May 15 by Beth Brown
Final reflections from SSOW Orlando 2026 on orchestration, agentic AI, data readiness, operating models, and skills shaping shared services’ next era.
The Record-to-Report Efficiency Mirage
May 12 by Beth Brown
Most R2R teams confuse visibility with automation. Discover where manual work hides and how true orchestration delivers a touchless close.
The Evolving Role of BPO in the Agentic Era
May 07 by Beth Brown
At SSOW Orlando 2026, G6 leaders debated whether BPO still fits in the AI age, and how orchestration defines its future in agentic operating models.
From Cost Center to Performance Driver: Rethinking Outsourcing for KPI Impact
May 05 by Shared Services & Outsourcing Network
See how outcome-driven outsourcing turns SLAs into real KPI improvements across finance, customer service, IT, and HR.
GBS Uncovered: What Practitioners are Actually Talking About
April 29 by Beth Brown
GBS leaders’ candid SSOW Orlando 2026 IDG takeaways: automation reality gaps, ROI challenges, AI agent ownership, governance risk and talent retention.
