Agentic AI 101 Report

Agentic AI is rapidly emerging as the next big evolution, with autonomous AI agents positioned to take over a wide range of GBS tasks and unlock a new level of efficiency, cost savings, and scalability. But while the opportunity is clear, the steps forward are not. Many GBS organizations are curious about Agentic AI but remain unsure where to begin, which use cases to prioritize, or how to guarantee meaningful ROI.

SSON’s 2025 Agentic AI 101 Report provides practical insights, industry perspectives, and actionable strategies to help you confidently move from experimentation to enterprise-wide impact.

Inside, you'll discover:

·  What is Agentic AI?

·  Distinguishing the difference between Agentic AI and Generative AI

· How to get started on your Agentic AI journey

· Key Tips and Advice from Industry Expert Carolyn Basyn on Agentic AI Implementation in GBS

Whether you're exploring Agentic AI or ready to take the next step, this report will help you position your GBS strategy for long-term success in the AI-powered future.

Download the full report today and prepare your organization for the next phase of intelligent operations. For more excellent insights from our SSO Network please join us for our upcoming Intelligent Automation World Series.