Planning & Launching
Developing Global HR Services at Lendlease
January 20 by Ms Lauren KelleherGlobalisation and a changing workforce are driving HR transformation in the Australian market. While there is no ‘one size fits all approach’ to HR transformation, for most organisation...
Meet SSON’s Member of the Month: David Lootens
October 29 by SSON EditorLast month we ran a competition to identify one of the most active users of our website. Well, we found him. His name is David Lootens, he is based in Orlando, and he runs – among other things...
10 Tips for Establishing Shared Services Center Operations
October 12 by The Shared Services & Outsourcing Network EditorEstablishing and growing a global service center is an amazing opportunity for personal and professional growth. It's a chance to expand your horizons and a rare opportunity to exercise a full range...
Expanding Upstream and Downstream – Partnership Trumps Being a Provider
September 29 by SSONHow do you, step by step, move "up the value chain" and become a business partner as opposed to service provider? NSG's Shared Services group has received plenty of accolades from senior leaders, whic...
Everest Group Expands Latin America Presence in Partnership with MVD Consulting
September 29 by Press Release SSONLatin America gains access to world-class ITO and BPO sourcing research that helps improve competitive decisions DALLAS and MONTEVIDEO, Uruguay, SEPTEMBER 15, 2015...
Order-to-Cash "101": Credit Analysis (Part 1)
September 29 by Lew BaderThe Order to Cash (O2C) cycle is the lifeblood of every company, touching all facets of a business, including the most important – its customers. By definition, O2C incorporates the taking of...
Developing Leadership Skills and Managing Talent
September 24 by The Shared Services & Outsourcing Network EditorInterview with Zelle Ochoco, Associate Director, Procurement Shared Service, Johnson & Johnson Over the last decade, Zelle Ochoco has worked for some of the biggest brands in the world, honing he...
Tough Talking: How to Commit to Operational Excellence (Part 2)
August 19 by Andrea Schaffell, Ricoh and John Gregory, Kellogg'sSome Mighty and Heartfelt Lessons from a Decade in the Saddle: "Things I Wish I’d Known 10 Years Ago" Part 2: Continuous Improvement What does Continuous Improvement mean for the Shared Se...
Nordics Time has Come: Why Shared Services is Taking Off
August 14 by The Shared Services & Outsourcing Network EditorWhile there has been a consistent trend towards centralizing support services in a "smarter" format across the globe, certain regions have maintained their own, separate trajectory. The Nordic regio...
The Philippines: Lucrative, Yes – but You Need to Account for the Risks
August 13 by The Shared Services & Outsourcing Network EditorAS SSON's annual conference for the Filippino market kicks off in Manilla this week, we thought it timely to highlight some of the risks operations face in the region, and offer tips on how to manag...
Tough Talking: Two Veterans of the Shared Services Industry Open Up
July 14 by Andrea Schaffell, Ricoh and John Gregory, Kellogg'sSome Mighty and Heartfelt Lessons from a Decade in the Saddle: "Things I Wish I’d Known 10 Years Ago" Part I: Top Management Sponsorship And Selling The Shared Services Concept...
How to Choose the Right Location: 7 of the Most Important Factors to Consider
July 01 by SSON EditorLocation: Your Most Important Decision Once the Shared Services Business Case is AcceptedThe success or failure of a shared services model will hinge on an accurate and robust business case put forwar...