SSON Editorial Posts


This Week: It's All About Analytics!
Published: 2015-03-03
For Meghan Trainor fans, it's All About That Bass...for SSON fans, it's All About Analytics... "Analytics" is all over the news this week. Business process solutions company EXL has just announced that it acquired analytics firm RPM D...
The Mystery of Order-to-Cash
Published: 2015-02-02
Is Order-to-Cash the poor cousin of Procure-to-Pay? It certainly gets a fraction of the attention within our shared services world. And yet, Cash is the lifeblood ofyour enterprise. So is it just too sensitive...
A story of loss … and redemption! More specifically a lost cat reunited with her family 2,000 miles later…
Will CFOs Take Over HR Analytics?
Published: 2014-12-03
HR and Analytics
For anyone who feels a whiff of nostalgia around this time of year (and it will only get worse with Christmas approaching) I came across a priceless recording of the kind that would keep me amused for hours back in the golden, olden days before...
From time to time, we get questions from our membership regarding shared services practice or asking for advice on certain questions. I thought there would be value in sharing responses with the broader network,
If you want an opportunity to ask everything about how-in-the-world robotic process automation (RPA) might figure within your organization, then don't miss Wayne Butterfield's session at our Open House on Wednesday (10am US ET, 3p...
Seth Godin, a respected marketing guru whose achievements include launching Yoyodyne and Squidoo, both of which introduced innovative approaches to marketing based on "customer permission" instead of "interruption", which is the traditional appr...
The Apple-IBM Collaboration Marks an Enormous Step Forward in Users Driving Applications The announcement recently that old rivals
Amidst the tears and the destruction of today’s World Cup semi-final (for anyone not tracking: Germ...
While it’s BBQs and fireworks in the USA (at least those states not hounded by Hurricane Arthur), most people in the rest of the world are still at their desks – and we’ve picked out some gems to buoy up your day. This...
From Presidents to Shareholders, "outsourcing" has long been a favorite pummeling bag incorporating – as is widely believed – a host of undesirable traits hidden behind some superficial cost savings. Accenture, earlier this year, eve...
OK, we are now halfway through the World Cup and the world is enjoying a day of rest (and the chance to catch up with what’s happening at Wimbledon and
I read in a much-respected media blog this week that there’s a "gold rush for attention" going on – and I’ll wager that you all know jus...
World Cup fever has reached far beyond the 32 countries taking part in this event. From cafes in India, to bars in Bolivia – the world seems gripped by the battles taking place in arenas across Brazil. And despite the controversy surroundi...
At this year’s SSOW conference in Dublin, I was able to get a real measure of the Shared Services community’s pulse through the various sessions I took part in. Data, leadership, engagement, alignment … those...
I subscribe to a little magazine called The Week, which brings me a summary of everything that's noteworthy in an easy-to-read weekly format. Its recent editorial struck a chord with me, given what's going on in...
Trending on #SSON this week…
Published: 2014-04-10
What's happening online this week? I had a great catch up with KPMG's Robert Cecil, recently (whom I’ve known for over a decade now), who led a top-secret, closed-door discussion for mature GBS (globa...
I get a lot of calls from technology companies telling me about new products they are developing that would be invaluable to shared services. Certainly, as shared services moves into the analytics space, and as the pressure to drive smarter busi...
Robotics are on my mind at the moment, as I am researching their impact on business services. In the past, a lot of the conversation around improvement was about automation – remember the days? – and this is still, of course, just as...
Did you see the BBC’s alert on Facebook’s acquisition of a multi-billion dollar business ($19 billion, to be exact)? What was really surprising, according to the initial announcement flashing across my phone screen, was not the price...
Eric Simonson, who we’re featuring in this week’s interview by SSON’s Global Head, Sarah Clay...
Is it a surprise that Central and Eastern Europe are producing some of our top Thought Leaders in Business Services Support? I think not. While the CEE region benefitted from a popularity spurt when a majority of its countries...