SSON Editorial Posts


The week before the holidays is a time when we allow our thoughts to wander a little bit further from their normal paths. We read emails that we'd usually delete; we connect with old friends; we may feel a little more love and a little less ego....
Can You Pitch the UK as an Attractive Outsourcing Location? If you’ve been hearing your Boards use the words "risk averse" and "customer-focused" more frequently, of late, then you might need to start...
While a recent posting touted the UK (OK, it was really London) as one of the 12 most expensive locations
A lot of outsourcing news hit my inbox today. First off, the National Outsourcing Association Awards for 2013 has named Sri Lanka the "outsourcing destination of the year". Sri Lanka ASSCOM Chairman Madu Ratnayake, in expressing...
We all struggle with "engagement" issues, right? Not the marrying kind – but the reaching out and being noticed kind. I’m challenged by it right now (would you rather be reading something else?), and I’ll wager that you come up...
A new McKinsey report emphasizes the impact of developing world: in just...
What Can't You Live Without?
Published: 2013-10-01
As we try to cram ever more productive work into an already full day, I want to share a few tips on our website, regarding things we do or applications we use that make our life easier. I, for example, could no...
McKinsey is not one to overlook a crucial trend. I was delighted, therefore, to see a recent "Insights" post titled: "Creating a business integrated services company: an interview with UniCredit’s Paolo Cederle.
How networked are we really?
Published: 2013-08-06
The big theme today is collaboration and the networked economy. But how are companies really taking advantage of this trend? And what's limiting more whole-scale adoption?
When I hear something exciting I can’t keep it for myself, and it's one of the perks of my job that I am lucky enough to speak with a lot of very clever people who are doing exciting things. As I was researching my blog on brandin...
There appears to be a disconnect between what providers are offering in terms of social media oriented services, and where corporations are currently investing their money. Nothing new there, perhaps, but I am talking about a field that can (is)...
Changes in technology have caused enterprises to reengineer or reinvent themselves on a regular basis, but today, it all seems to be happening faster and more fluidly than before. Discussions are also not so much around big ERP systems implement...
Building an Employer Brand
Published: 2013-06-05
As I am still riding the branding train, a recent article, "Who has time to build an employer brand?" by Raj Seth of Recruiterbox, caught my eye. Raj promises it's worth the effort. He...
One of the things that stuck most in my mind, from the many presentations at our mega European shared services conference last week, is how important the naming and branding of shared services organisations is....
If you are an HR shared services leader, one of the questions you’ll be breaking your head over is: which technologies are really essential? You’ll also want to know what’s being developed next, and you may want some help in ma...
Just as we are increasingly hearing "backsourcing" or "nearshoring" mentioned in the same breath as "rethinking sourcing strategy", some news sites are reporting on a trend that may well be a sign of what's to come. An
How to approach "gain-sharing" was one of the topics discussed in a webinar we hosted earlier this week, which focused on managing vendor relationships. [You can listen to and watch the whole thing
As corporate boards continue to look for additional revenue-generating opportunities throughout their enterprise, the real estate function is coming under the microscope. The question is: How can you leverage additional revenue by cleverly manag...
A draft bill currently making its way through the Senate concerning US immigration is bound to cause a stir within the BPO community–both in the US as well as globally–for its implications on services delivery. Over...
Proponents of outsourcing on both sides of the fence – in-house buyer and third party provider – have had their wrists slapped by a recent report critiquing their lack of investment in skills training. It's a welcome wake-up call for...
A shift is happening in Business Services – and Outsourcing is no longer center stage Listening to the chatter among nearly 800 practitioners of the Shared Services (though let’s call it "Business Services") and Out...
Innovation is much in the news today. That's exciting when you edit a website which is busy pushing "innovation" as a means of adding value to business services. It all stemmed from a leaked memo sent last Friday by Yahoo’s CEO M...
Shared Services should grab revenue streams like marketing As we’re nearing ‘mission accomplished’ in transactional co...
15 Years On: Shared Services Endures
Published: 2013-02-15
The more things change the mo...