SSON Editorial Posts


Love, Love, Love ...
Published: 2017-02-13
Love is the answer ...  now more than ever.But don't take it from me. Others say it far (FAR) better. Starting with the New Yorker's beloved Cartoonist (I relate to his "ode to a pillow" but have to take exception to chocolate bei...
President Elect Donald Trump has said one of his first acts as President of the US will be to pull the country out of the Trans-Pacific Partnership (TPP) trade deal. Reactions in terms of the impact this will have on US organizations have been fai...
America has a new president and his name is...
One of the most exciting opportunities right now is robotic process automation, otherwise referred to as RPA. While there is still a lot of uncertainty and misinformation about this in the marketplace, it’s getting a re...
1. What are the key metrics we employ to ensure our healthcare dollars are being deployed effectively & efficiently?2. How is our organization ensuring that our third party ad...
The key thing to note is that across Europe, until now, the UK has been the most popular location for setting up SSOs. Although no one is quite clear on the implications of the UK leaving the EU – indeed, this will depend on the agree...
The key thing to note is that across Europe, until now, the UK has been the  most popular location for setting up SSOs. Although no one is  quite clear  on the implications of the UK leaving the EU – inde...
What is "healthcare cost governance"? Why is it so important to large self-insured organizations?With healthcare costs growing at nearly 3 times the rate of inflation, it is now the second largest "people" expense behind salary. It's projec...
My [Foolish] Day Dreams #April Fool
Published: 2016-03-31
In the spirit of April's Fool...here's what I day-dream about... Figuring out how to take my Macbook to the beach without gettig it sandy – so I can run our webinars with a real-time wave sound track ... #Florida_workin...
So What's the Deal with RPA?
Published: 2016-02-04
RPA – to be or not to be?Quoting Hamlet (Act 3, Scene 1, if you are wondering) will probably only win me points with the literati amongst you. But we are just about to announce our annual State-of-the-Shared-Services-and-...
November is "Robotic Process Automation" month at SSON. So we've scoured our resources for the best content to share with you.
If you want to get the best ideas you'll often need to look outside your imminent department, business unit, or even enterprise. Take data analytics. Some of the most innovative applications are coming from… wait for it… businesses...
Our surveys, along with many others in the industry, have consistently pointed to cloud-enabled solutions as the future. Just this week I received an
How Visual Communication Works
Published: 2015-06-04
Regular readers will know that "data visualization" has been a popular theme on SSON's website over the past two years. The importance of not just reporting on data but on communicating it in a visually impactful and appealing way was brought h...
Last year, Forbes reported that Mexico is becoming a major player in the "nearshoring" technology and business process industry. In fact, Mexico is developing its own version of Silicon Valley, already host to more than 2000 IT companies includ...
In searching the web for ideas that help you in your job I sometimes come across random pieces of content that catch my attention. And often these random pieces actually strike a chord with shared services. It's why I called this blog A Parallel...
If you have been to one of our events (I have just come back from SSO Week in Orlando) you know that there is little that beats the excitement and fun of congregating with your peers to swap war stories, ask questions, and compare scars as well...