Columns

The Shared Services and Outsourcing Network (SSON) and an expert panel of columnists keep you up to date with the industry, providing the latest and most topical shared services information and outsourcing insight. Our op-eds and tips aim to provide relevant, timely and actionable industry awareness for global business services professionals. View our latest shared services editorials below.

Branding for Shared Services and BPO

Why Brand Architecture is a Critical Strategic Imperative
2014-05-31

Using a Strong Shared Services Brand to Attract and Motivate the Best Talent
2013-11-03

How to create the right perception: re-branding Shared Services
2013-08-26

Shared Service brands can help "users" tap into greater value
2013-08-01

Using the Shared Services brand to overcome negative perceptions
2013-07-22

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Client Centric Shared Services

Client Centric Shared Services
2016-02-18

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How To Leverage Chat In Service Delivery

Call Reduction as a Result of Chat, How Do You Prove It?
2015-03-27

Starting out with Live Chat
2015-03-05

Before "Live Chat": What Do You Want it to Achieve?
2015-02-19

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Robotic Process Automation at Work

RPA and its Potential Pitfalls
2015-04-30

RPA: Right Tool – for the Right Job?
2015-04-01

RPA: Still Trying to Get Started...
2014-11-28

Winning Around the Doubters
2014-11-19

Robotic Process Automation: How to Get Started
2014-10-21

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Looking at Deal Risk in a Different Light

How to Deal With "At Risk" Vendors
2014-08-29

Unlock Value By Decreasing Vendor Risk
2014-06-11

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Smarter Spend: How AI-Driven Automation Optimizes P2P Performance

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2020-04-29
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The trend is for SSOs to shift into 'last mile' reporting and tax compliance to drive value-add, red...

Harmonising Global Statutory Reporting: Insights from APAC Market Survey

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Businesses lose a staggering amount of money annually to fraud. Fraud is now a permanent risk that b...

Proven best practices for reducing payments fraud

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