Business Process Outsourcing Continuous Improvement/Process Improvement Customer Experience & Governance Data Management & Analytics Finance & Accounting Global Business Services Human Resources Process Automation & Digitalization Talent Management, Leadership and Culture
Business Process Outsourcing Continuous Improvement/Process Improvement Customer Experience & Governance Data Management & Analytics Finance & Accounting Global Business Services Human Resources Process Automation & Digitalization Talent Management, Leadership and Culture

Columns

The Shared Services and Outsourcing Network (SSON) and an expert panel of columnists keep you up to date with the industry, providing the latest and most topical shared services information and outsourcing insight. Our op-eds and tips aim to provide relevant, timely and actionable industry awareness for global business services professionals. View our latest shared services editorials below.

Exploring

A Marketing Perspective on Shared Services: Why Users are the Creators of Value
2014-02-19
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Social Media

Improving collaboration – an effective Social Media integration point for businesses
2013-07-24
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The Transformation Agent

Tips on empowering employees and developing a team (series, part 5)
2013-07-07
Tips on Shared Services Implementation (series, part 4)
2013-05-20
Designing Shared Services – Understanding Business & Commercial Performance (series, part 2)
2013-03-19
Designing a Shared Services – Making Technology Decisions (series, part 3)
2013-03-19
How to Design a Successful Shared Services (series, part 1)
2013-02-25
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The Proust Questionnaire

Proust Questionnaire: Keshav R. Murugesh, Group CEO, WNS Global Services
2013-03-14
Genpact's Patrick Cogny on the bliss of 14 hours with no connectivity
2013-02-01
Hackett's Tom Bangemann – Finnish video game Champion
2013-01-25
The Proust Questionnaire: Deborah Kops
2012-01-28
Meet Steve Johnson, a SSON awards judge
2012-01-28
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