How Do You Handle the Retained Organization?
For most shared services and outsourcing initiatives, the main focus is on the activities that are migrated from the existing location into the new location. At the same time a lot of effort goes into ensuring there are well trained people within the captive shared services centre / BPO delivery centre.
Whilst that may work effectively, the retained organisation is sometimes forgotten. If then it becomes very difficult for the retained team to move into its new role. This can...
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