SSON Glossary: Global Business Services (GBS)
What is Global Business Services?
Global Business Services (GBS) is a more matured and integrated version of the shared services model. It controls the delivery of business support functions to the core business through multiple service delivery models on a truly global basis. It is one of the hottest areas of corporate development in driving optimized performance across business support services.
Today, GBS is often the delivery engine for digital transformation, an industry that's projected to grow dramatically from USD 1.8 trillion in 2022 to 2.5 trillion in 2025, besides being the #1 priority for most boards and CEOs.
Interested in becoming certified in GBS? Visit our Certification page today!
Check out our latest Global Business Services content below!
Why Haven’t BPO Providers Cracked the GBS Consulting Game?
June 27 by Deborah Kops
View the Agenda for the 2025 Future of Order to Cash Virtual Summit occurring August 19th to 20th. Learn more today!
Why the Middle East is Becoming a Hub for Shared Services
June 20 by Shared Services & Outsourcing Network
Discover why the Middle East, with rising hubs like Cairo, Egypt and Dubai, is becoming a top destination for Shared Services...
From Specialists to Shape-Shifters: Talent Models in Global Services
June 18 by Edesio Santana
Find out why career agility is redefining talent models in global business environments...
The 5 Most Critical Roles for GBS to Drive Value
June 10 by Bob Cecil
Find out the 5 Most Critical Roles for GBS to Drive Value with Industry Expert Bob Cecil...
Insights from SSOW: Reimagining GBS: AXA’s Roadmap to Enterprise Transformation
May 21 by Sally Fletcher
Explore how AXA is reimagining Global Business Services to drive enterprise-wide transformation, at SSOW 2025...
SSOW Post-Show Report
May 12 by SSON Editorial
Discover key takeaways and highlights from SSOW, the top event for Shared Services & GBS leaders. Download the post-show report here...
9 Inconvienient Truths About GBS
May 08 by Jean-Paul Binot
Discover 9 hard-earned, real-world truths about Global Business Services (GBS) that every transformation leader must face...
Exploring GBS Careers: Part Two
April 29 by Sally Fletcher
SSON speaks with Adam Holmes from Publicis Re:Sources and Carolina Okrongli from Nokia Business Services about their career paths.
Exploring GBS Careers: Part One
April 14 by Sally Fletcher
On today’s podcast, Kendra Lovitt and Kiran Mann give insight into what their job entails and the skills you need to hone to work successfully in their roles.
Mastering GBS Dance Moves
April 08 by Deborah Kops
Find out from Deborah Kops how to Master GBS Dance Moves
Chairman's Takeaways: Shared Services & Outsourcing Week North America
April 03 by Sally Fletcher
Chairman's Takeaways: SSON's Shared Services & Outsourcing Week North America, Orlando.
Benchmarking Excellence: Insights from the Top 20 Most Admired GBS
March 27 by Sally Fletcher
Benchmarking Excellence: Insights from the Top 20 Most Admired GBS with SSON Research and Analytics
