SSON Glossary: Global Business Services (GBS)
What is Global Business Services?
Global Business Services (GBS) is a more matured and integrated version of the shared services model. It controls the delivery of business support functions to the core business through multiple service delivery models on a truly global basis. It is one of the hottest areas of corporate development in driving optimized performance across business support services.
Today, GBS is often the delivery engine for digital transformation, an industry that's projected to grow dramatically from USD 1.8 trillion in 2022 to 2.5 trillion in 2025, besides being the #1 priority for most boards and CEOs.
Interested in becoming certified in GBS? Visit our Certification page today!
Check out our latest Global Business Services content below!
Leading Across Borders: Lessons from a Career Spanning Brazil to Poland
July 24 by Edesio Santana
View the Agenda for the 2025 Future of O2C Virtual Summit, occurring the 19th of August. Learn more today!
Front Office Services in GBS: Ask the Expert
July 23 by SSON Editor
View the Agenda for the 2025 Shared Services and Outsourcing Week Autumn, occurring 21st to the 23rd October. Learn more today!
Nearshoring, Risk, and Resilience: Ask the Expert
July 16 by SSON Editor
View the Agenda for the 2025 Shared Services and Outsourcing Network occurring 21st to the 23rd October. Learn more today!
Remote and Hybrid Work in GBS: Ask the Expert
July 09 by SSON Editor
Learn how the Global Business Services industry is tackling big business trends in 2025, such as remote and hybrid working.
Why Haven’t BPO Providers Cracked the GBS Consulting Game?
June 27 by Deborah Kops
View the Agenda for the 2025 Future of Order to Cash Virtual Summit occurring August 19th to 20th. Learn more today!
Why the Middle East is Becoming a Hub for Shared Services
June 20 by Shared Services & Outsourcing Network
Discover why the Middle East, with rising hubs like Cairo, Egypt and Dubai, is becoming a top destination for Shared Services...
From Specialists to Shape-Shifters: Talent Models in Global Services
June 18 by Edesio Santana
Find out why career agility is redefining talent models in global business environments...
The 5 Most Critical Roles for GBS to Drive Value
June 10 by Bob Cecil
Find out the 5 Most Critical Roles for GBS to Drive Value with Industry Expert Bob Cecil...
Insights from SSOW: Reimagining GBS: AXA’s Roadmap to Enterprise Transformation
May 21 by Sally Fletcher
Explore how AXA is reimagining Global Business Services to drive enterprise-wide transformation, at SSOW 2025...
SSOW Post-Show Report
May 12 by SSON Editorial
Discover key takeaways and highlights from SSOW, the top event for Shared Services & GBS leaders. Download the post-show report here...
9 Inconvienient Truths About GBS
May 08 by Jean-Paul Binot
Discover 9 hard-earned, real-world truths about Global Business Services (GBS) that every transformation leader must face...
Exploring GBS Careers: Part Two
April 29 by Sally Fletcher
SSON speaks with Adam Holmes from Publicis Re:Sources and Carolina Okrongli from Nokia Business Services about their career paths.
