SSON Glossary: Global Business Services (GBS)
What is Global Business Services?
Global Business Services (GBS) is a more matured and integrated version of the shared services model. It controls the delivery of business support functions to the core business through multiple service delivery models on a truly global basis. It is one of the hottest areas of corporate development in driving optimized performance across business support services.
Today, GBS is often the delivery engine for digital transformation, an industry that's projected to grow dramatically from USD 1.8 trillion in 2022 to 2.5 trillion in 2025, besides being the #1 priority for most boards and CEOs.
Interested in becoming certified in GBS? Visit our Certification page today!
Check out our latest Global Business Services content below!
The Rise of GCCs in India
October 23 by Dr. Sumit Mitra
Dr Sumit Mitra, CEO, Tesco Business Solutions, gives his thoughts on The Rise of GCCs (Global Capability Centers) in India.
Friend or frenemy? The outsized impact of the CHRO on GBS
October 16 by Deborah Kops
View the Article,' Friend or frenemy? The outsized impact of the CHRO on GBS,' Learn More Today!
Behind the Scenes of the 2025 SSON Europe Impact Awards
October 10 by SSO Network
View the article, ' Behind the scenes of the 2025 SSON Europe Impact Awards,' Learn More Today!
Women Leaders and the Complex Terrain of Transformational Processes
October 09 by Edesio Santana
View the article, 'Women Leaders and the Complex Terrain of Transformational Processes,' Learn More Today!
It’s Time for GBS Leaders to Act Like Venture Capitalists
October 02 by Bob Cecil
View the Article: ' It’s Time for GBS Leaders to Act Like Venture Capitalists ' Learn more Today!
Redefining Service Excellence: Ask The Expert
October 01 by SSO Network
View the Article: 'Redefining Service Excellence: Ask The Expert, Learn More Today!
GBS Lacks the X-Factor
September 23 by Deborah Kops
View the Article, 'GBS Lacks the X-Factor,' Learn More Today!
How the Middle East Is Leapfrogging Shared Services Maturity with AI
September 04 by Heather King
View the Article Today: 'How the Middle East Is Leapfrogging Shared Services Maturity with AI ' Learn More Today!
GBS Needs a New Boss
September 02 by Deborah Kops
View the Article, 'GBS Needs a New Boss', Learn More Today!
Rethinking Location Strategy: Ask the Expert
August 29 by SSO Network
View the Article: 'Rethinking Location Strategy: Ask the Expert' Learn more Today!
Everyday Entrepreneurship
August 28 by Edesio Santana
View the Article: 'Everyday Entrepreneurship', Learn More Today!
7 Key Considerations to Shape Your Location Strategy
August 26 by Beth Brown
View the infographic, ' 7 Key Considerations to Shape Your Location Strategy.' Learn more today!
