Global Services: 39% Transaction Growth Q3-Q4 2014

According to Everest Group research the global services industry continued to mature in 2013, leading speculators to believe the past tumultuous year is now behind us. For now, the market remains poised for growth given demand from key industry verticals, adoption of SMAC and other emerging technologies, as well as increasing traction in Continental Europe. Everest Group, in a recent Market Vista report on Global Services Development reviewed the market for 2013, and focused on developments for 2014. The main findings are: growth in second half of 2013 led by traditional demand geographies and verticals leading providers continue to be challenged breaking into SME markets (only controlling a quarter of the market in the $1.5-5bn range) Latin American seeing growth in captives as well as service providers (LatAm sees 36% of global new delivery centers in H2'13) global services growth driven by "new, higher value work types" total number of 2013 outsourcing deals announced dropped from 2011 levels but stable compared to 2012 increases across BFSI and MDR industries for most geographies, though North America saw a decline in Public Sector activity total number of new offshore/nearshore center set-ups nearly doubled H1'13 to H2 '13 (from 38 to 64) companies continue to explore "newer" frontiers 38% say new technologies likely to disrupt global services strategy in short term 2014 trends and predictions: analytics services predicted to drive market (20-25% market growth predicted 2014-16) increasing adoption of disruptive technology: percentage of IT outsourcing deals with cloud in scope doubled to 10% from 2011-2013 "India for India" services delivery increased in percentage (ie supply locations evolving as source markets) Finance service majors will increase leverage of captives compared to service providers continued focus on global talent management (32% say "unsustainable talent pools in offshore locations" will disrupt service delivery in short term, See the full presentation deck for more data from the research. In addition, if you'd like more information: Listen to to the webinar or download the full report. [eventpdf]

Global Services: 39% Transaction Growth Q3-Q4 2014

Upcoming Events

WorkX

How Finance Leaders in Mid-Sized Businesses Can Leverage AI

How Agentic “AI Colleagues” are Transforming Shared Services

Next-Gen GBS: Leveraging AI to Lead in the Big Finance Age

Unlock Hidden Cash: Turn Spend Data into Working Capital Wins

From Excel to Control: How Finance Teams Build a Structured, Audit-Ready Close with AI-Ready Foundations

Follow Us

Latest Webinars

Today’s AI for Tomorrow’s Finance: The Future of Accounts Payable

Your Payables Are a Cash Flow Weapon: How to Optimize Working Capital When Every Forecast Is Wrong

Inside ASP’s AP Transformation: What It Really Takes to Modernize Global Invoice Processing in SAP

Recommended

22 Years of SSON Excellence – SSO Week 2018 Review

Cyber Security – the New ‘Top Risk’ for your Shared Services?

SSON Podcast Series: Kelly Switt, Citi – "selling automation as a concept"

Winning the War for Talent – in a Ballroom!

How can Asia deliver more value – faced with the “threat” of robotic process aut...

A New Services Triumvirate Powers Up Asia: Technology, Talent, and Data

Podcast with Western Union's Ricardo Badillo: Costa Rica and Careers

Continuous Improvement: a Little "Retro" is a good thing

Site Tour: How do you transform your services? Sodexo’s multi-functional SSO ope...

SSON Report: New Opportunities Define Malaysia’s Service Proposition

In a World of Global Business Services: How to Control Your Destiny

Is There a Long-term Career in Shared Services?

FIND CONTENT BY TYPE

SSON COMMUNITY

ADVERTISE WITH US

JOIN THE SSON COMMUNITY

Global Services: 39% Transaction Growth Q3-Q4 2014

Upcoming Events

Follow Us

Subscribe to our Free Newsletter

Latest Webinars

Recommended

FIND CONTENT BY TYPE

SSON COMMUNITY

ADVERTISE WITH US

JOIN THE SSON COMMUNITY