Re-thinking Outsourcing (or: Re-insourcing)

Michelle Luck has an interesting job: she manages, among other things, the Manilla based Finance & Accounting hub that Relx (formerly Reed Elsevier) set up in 2014 to "re-insource" services previously outsourced as part of a 2007 agreement. This operation provides standardized services to 5 different business units. Michelle tells Barbara Hodge why Manilla was the right choice, what the local recruiting market is like, and how "customer intimacy" is the big win as a result of bringing serv...
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