Sourcing Models/Strategy
Lufthansa Leads the Way with Global Support Services
September 01 by Astrid HartmanRegional centers to drive standardization and cost savings across four functions "The multi-tower approach was core to the project design and setup. It was important to us that we made a cl...
How to Deal With "At Risk" Vendors
August 29 by Jeanette NydenImagine that you are reading the Sunday paper. You suddenly see your vendor’s company name in an article about their stock value plunging on news that they were experiencing "constraints" deli...
Baker & McKenzie Chooses Belfast for Second Global Services Center
August 27 by Press Release SSON27 August 2014 Global, 27 August 2014 – Global law firm Baker & McKenzie is pleased to announce its decision to open a Global Services Center in Belfast, Northern Ireland. After opening...
GBS Lacking in Integrated IT Services and Governance [Report]
August 19 by SSONKPMG has just released its 2Q 2014 "pulse survey" report, which interprets market conditions for shared servers outsourcing practitioners. Integration ranks highly, as practitioners acknowledge th...
How Do You Handle the Retained Organization?
August 13 by Rakesh SanganiLeft behind? For most shared services and outsourcing initiatives, the main focus is on the activities that are migrated from the existing location into the new location. At the same time a lot of...
India’s Future: Juniper’s Finance Director Sees Technology and GBS as Key
July 24 by Susheel TanwarHow to manage increased asset turnover, while keeping costs competitive? Susheel Tanwar, SSC Finance Director and Director of Global Business Services for Juniper India, spoke with SSON’s ed...
Impact Sourcing – Could it Be for You?
July 23 by SSONThere is a young man in Leeds called Adam Smith, who's found a very valuable niche service, "intercepting" food that others have thrown away and diverting it to worthy recipients. You can watch his...
Contracting: the First Step in a Change Management Program
June 25 by The Shared Services & Outsourcing Network EditorEd Hansen has seen some mistakes in his career. But the one he says may be the biggest lost opportunity is not leveraging the contracting process as the first step in a change management program. E...
Is Your Sourcing Strategy Watertight? Not without the "Concurrent" Option
June 18 by Ilan Oshriby Prof. Ilan Oshri, Dr. Angelika Zimmerman and Dr. Eleni Lioliou – Loughborough Centre for Global Sourcing and ServicesDoes your firm manage both shared services centers and third party service provi...
New Thoughts on the Age-old Debate: Make or Buy?
May 19 by Anil Prem DSouzaPlanning to start a Shared Services for your organization? With so many things to decide as part of your Shared Services Business Case, one of the first and the most difficult decisions that you nee...
Despite Some Set-backs, Public Sector Shared Services Remain in Vogue
April 30 by SSON EditorThe public sector has long been a prime market for Shared Services, and we’ve seen institutions in Canada, the UK and Australia leading the way, with the US also showing signs (albeit less coh...
BPO Operating Costs per FTE Vary 200% Across Regions
April 28 by SSON Industry ReportsEven excluding Brazil, which is more than 5x the annual BPO operating cost per FTE of India, annual BPO operating cost per FTE varies by more than 200% across cities and regions. Extract...