Sourced & Shared Posts


Backshoring challenges: Over the last decade, the support workforce has been systematically hollowed out, resulting in a dearth of thirty-somethings that can not only manage teams, but also have the technical knowled...
For those of you who are not familiar with the ACCA, they are the largest global accreditors of accountants, with over 450,000 students wending their way through a three year hard slog at any given time. As advisor to their 2-year research and i...
Scaling Shared Services
Published: 2012-03-27
Tip: Fund industrial tourism. There’s nothing like kicking the tires When you think about the time and resource that goes into designing and implementing shared services (and outsourcing, for that matter), a center of a hundred so...
According to Ecclesiastes, there’s a time for every purpose under heaven. Apologies if you think I am being sacrilegious, but the verse also holds true for shared services and outsourcing implementation. While we are all focusing on the c...
The Glam around GBS
Published: 2012-03-14
It’s impossible to escape the newest buzzword in the industry—Global Business Services or GBS. Pick up any article, or go to a conference, and you’ll see GBS touted as the best thing since sliced bread. Is it really a trend...
When it comes to selling outsourcing and shared services internally, don’t count on mom, apple pie and motherhood to make the sale. Truth is, every buyer views the sale through their own lens, and while the corporate good ma...
Sourcing's a Young Man's Game
Published: 2012-02-29
Outsourcing’s becoming a young man (or woman’s) game. With the demographics of emerging economies, youngsters are increasing being appointed to leadership positions in offshore delivery centers. Is this a problem? Should we be worried?
"If the accountant wants to develop a career within direct sight of the CFO, he’d best learn the intricacies of M&A, or market analysis, or financial planning. Or, if he decides that being in the bowels of process delivery...
I recently read one of those elaborate corporate leadership books that was trying to boil down 300 pages of common sense into one list of 10 inspiring points. If you are like me, many of the business books you read e...
Those of us with a front row seat watching the US elections quickly grasp that, however many Superpac ads flood the airwaves, ultimately, all politics are retail. Just watch the likes of the current crop of Republican p...
Those of us with a front row seat watching the US elections quickly grasp that, however many Superpac ads flood the airwaves, ultimately, all politics are retail. Just watch the likes of the current crop of Republican presidential can...
"Some of us manage our offshore operations as the French managed their colonies, while others consider them as the British managed their empire." D. Kops, SourcingChange For offshore captives, moving work to an outsourcing prov...
Will Offshoring Really Be an (American) Political Football? Those of you who listened to Obama’s State of the Union speech last week might have caught three references to the evils of outsourcing. And if you’v...
"Acme Outsourcing Provider…we’re no worse than anyone else!" Not too long ago I was speaking with an outsourcing leader who was trying out his latest and greatest corporate message on me, extolli...
I declare this year "The Year of the Shared Services Center." There’s a phenomenon going on that the sourcing numerologists are just starting to surface—a trend towards pursuing shared services as a first sourcing...