How Task Mining Can Drive Process Excellence
Add bookmark
We respect your privacy, by clicking "Download Your Copy" you agree to having your details passed onto the sponsor who may promote similar products and services related to your area of interest subject to their privacy policy. You have the right to object. In addition, you will receive our e-newsletter, including information on related online learning opportunities. For further information on how we process and monitor your personal data, and information about your privacy and opt-out rights, click here.
Task mining is a form of process exploration that collects user data on how an employee is interacting with a process in real-time. Task mining looks at user data on the front-end, meaning a user’s clicks, keystrokes, data entry, and any other interaction on an application or machine.
Despite task mining’s effectiveness at providing insight into processes, only 28% of shared service organizations (SSOs) have invested in the technology according to the Intelligent Automation 2022 Benchmarking Survey.
Based on that figure, it appears many organizations are unaware of task mining's impact as it relates to preparing processes for automation and observing user productivity.
This report breaks down how task mining will help deliver process operations in the new remote work environment.
We respect your privacy, by clicking "Download Your Copy" you agree to having your details passed onto the sponsor who may promote similar products and services related to your area of interest subject to their privacy policy. You have the right to object. In addition, you will receive our e-newsletter, including information on related online learning opportunities. For further information on how we process and monitor your personal data, and information about your privacy and opt-out rights, click here.
