Fausto Grelli

Vice President Enterprise Service Management, GBS PepsiCo

ZWEITER HAUPTKONFERENZTAG - Donnerstag, 20. November 2025

12:55 PM Experience-Driven Service Management: Pioneering PepsiCo's First One-Stop Shop for Employees

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·    Integrating service, knowledge, and experience excellence to deliver a seamless employee experience.

·    Leveraging Gen AI to optimize processes, significantly reducing the cost to serve

·    Established robust governance frameworks to ensure quality and consistency of content

Check out the incredible speaker line-up to see who will be joining Fausto.

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Company information according to § 5 Telemediengesetz
IQPC Gesellschaft für Management Konferenzen mbH
Address: Rosenstrasse 2, 10178 Berlin, Germany
Tel: 49 30 52 001 534
E-mail: info@iqpc.de
Registered at: Amtsgericht Charlottenburg, HRB 76720
VAT-Number: DE210454451
Management: Torben Haagh, Richard A. Worden, Michael R. Worden

Impressum:
Firmeninformationen entsprechend § 5 Telemediengesetz
IQPC Gesellschaft für Management Konferenzen mbH
Adresse: Rosenstrasse 2, 10178 Berlin, Germany
Telefonnummer: 030 52001534
Email Adresse: info@iqpc.de
Registereintragungen: Amtsgericht Charlottenburg HRB 76720
Umsatzsteuer- Indentifikationsnummer DE210454451
Geschäftsführung: Torben Haagh, Richard A. Worden, Michael R. Worden