Andrew Sherri

General Manager Corporate Services Melbourne City Mission

Main Conference Day 1 - 16th June 2021

Wednesday, June 16th, 2021

2:50 PM Panel Discussion: Re-Thinking the BPC and Your Risk Mitigation Strategy to Ensure In-House vs Offshore Service Delivery Maintains Consistent

While many institutions are looking at reducing their offshoring partnerships

in order to regain control over processes which suffered during crisis, for some

this is not an option. Bringing outsourced processes back in-house is incredibly

expensive and time-consuming. So while they are looking to recover from crisis,

what can organisations do to mitigate risk in their operations and strengthen

current models, to ensure continued service provision, rather than flipping the

model completely?

• What crisis demonstrated: outsourcing and reliance

• Mitigating that risk to maintain stable service level when bringing in-house is

out of the question

• Upskilling people to be able to manipulate and consume the huge data sets

available in real time

• The challenge of embedding benefits measurement in legacy environments

of low maturity


Check out the incredible speaker line-up to see who will be joining Andrew.

Download The Latest Agenda