Dr. Sumit Mitra

CEO Tesco Global Business Services Tesco, UK

Conference Day One: Wednesday, 23rd September 2020

Friday, October 23rd, 2020

9:10 AM International keynote: Connecting to the Mothership: How Tesco are Cementing their Seat at the Decision Making Table and Saving the Business Millions Through a Unique Approach to Business Services Across 4 Continents

After a mandate for best practice and a controlled governance framework on processes, services, supply payment, accounting and more, Tesco scaled its shared services model to unlock the opportunities enterprise services can offer back to the business. In this session, Sumit will share how the 100 year old retailor built the largest payroll in the world at 440,000 people, deployed 50 bots in 2 years to free up 250 heads and moved 68% of global finance to the GBS – among other successes. By sharing his leading work, he will provide you with the fundamental steps to catapult your shared services to the next level, to become the centre of excellence and expertise for your business, no matter the size.

  • Streamlining services across the globe along 10 key processes, placing 55-60 % into GBS
  • Identifying opportunities for process optimization through robotics and intelligent automation – the end to end journey
  • Getting a seat at the table: a strategic approach to attaining sponsorship from leadership to make real business impact
  • Embedding a mentality of GBS as a horizontal organization and continuous improvement as key

9:40 AM CXO Discussion Panel: Driving The Back Office Forward: How Can Shared Services Move up the Value Curve and Support Enterprise Wide Transformation?

This panel session will bring industry leaders together to analyse how shared services can become a proactive business partner to support industry shifts. Becoming an intelligent business partner goes beyond driving insights through advanced data analytics and incorporates the ability to contribute to enterprise priorities and transformation initiatives. In this session, leaders from across diverse shared service functions will join to discuss operational considerations which will bring shared services forward to play a central role in supporting business improvement.

  • Moving up the value curve: why should shared services re-evaluate its role in enterprise?
  • Alignment to business strategy: adaptations for differing shared services models
  • Challenges of positioning the back office as a value add partner to transformation
  • Next steps for operational strategy post-alignment: what can we ask for from shared services?

Check out the incredible speaker line-up to see who will be joining Sumit.

Download The Latest Agenda