As shared services increasingly looks to become an intelligent partner to business, there exists a need to assess current partnership models to be able to drive further value back into enterprise. Automation means more work is being brought back on-shore and the role of the outsourcer is changing. By reassessing outsourcing partnerships, opportunities can be identified for offshore teams to do more intelligent data-driven work. This may see them play a role in elevating shared services to a business advisory, while also remaining relevant in an automated service ecosystem.
The traditional and changing role of outsourcing partners as shared services progress and transform
Relationship management to ensure offshore teams sit as an extension of the onshore team
Building alignment through clear objectives and strategy
Check out the incredible speaker line-up to see who will be joining John.
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