Paul Bartley

COO, Global Business Services (GBS) Odfjell Drilling (Malaysia)

Conference Day Two: Wednesday, 17th June 2020

Wednesday, June 17th, 2020

2:55 PM Future Workforce Panel : Becoming a Transformational Resource Across The Business

This panel discussion will bring together a cross-industry suite of speakers to share insights into developing enterprise services which get closer to the business. Perspectives on service model design, people, culture and change will give you an idea of how to ensure your workforce is positioned to be a transformational resource which aligns with business priorities.

  • Change and cultural management for ensuring sustainability in the evolution of your services model
  • People and culture – upskilling to enable project management through transformation
  • Progressing along the maturity matrix and gaining seat at the decision making table

4:05 PM Starting out in GBS: Culture & Customer when Consolidating Regionally Disparate Businesses into One Centre

While many companies are progressing with their GBS centres around the globe, there are a large number which are looking to scale to this model. This session will provide you with an insight into how to start the GBS journey and progress to a global shared services structure. In this session, Paul will share his experience of building a GBS for Odfjell Drilling- a company with operations in over 12 countries. He will outline the fundamental planning needed and the road bumps which are typically encountered when building a cross-cultural enterprise services centre.

  • Change management strategy for transitioning into one core service centre
  • The challenge of embedding standardized processes and continuity across multiple cultures
  • Aligning the change agenda with business strategy and gaining business buy-in
  • Enabling value driven services – Incorporating a new reporting COE into the GBS

Check out the incredible speaker line-up to see who will be joining Paul.

Download The Latest Agenda