Paul Bartley

COO, Global Business Services (GBS) Odfjell Drilling (Malaysia)

Conference Day One: Wednesday, 23rd September 2020

Friday, October 23rd, 2020

9:40 AM CXO Discussion Panel: Driving The Back Office Forward: How Can Shared Services Move up the Value Curve and Support Enterprise Wide Transformation?

This panel session will bring industry leaders together to analyse how shared services can become a proactive business partner to support industry shifts. Becoming an intelligent business partner goes beyond driving insights through advanced data analytics and incorporates the ability to contribute to enterprise priorities and transformation initiatives. In this session, leaders from across diverse shared service functions will join to discuss operational considerations which will bring shared services forward to play a central role in supporting business improvement.

  • Moving up the value curve: why should shared services re-evaluate its role in enterprise?
  • Alignment to business strategy: adaptations for differing shared services models
  • Challenges of positioning the back office as a value add partner to transformation
  • Next steps for operational strategy post-alignment: what can we ask for from shared services?

Conference Day Two: Thursday, 24th September 2020

Saturday, October 24th, 2020

2:25 PM Future Workforce Panel : Becoming a Transformational Resource Across The Business

This panel discussion will bring together a cross-industry suite of speakers to share insights into developing enterprise services which get closer to the business. Perspectives on service model design, people, culture and change will give you an idea of how to ensure your workforce is positioned to be a transformational resource which aligns with business priorities.

  • Change and cultural management for ensuring sustainability in the evolution of your services model
  • People and culture – upskilling to enable project management through transformation
  • Progressing along the maturity matrix and gaining seat at the decision making table

3:35 PM Starting out in GBS: Culture & Customer when Consolidating Regionally Disparate Businesses into One Centre

While many companies are progressing with their GBS centres around the globe, there are a large number which are looking to scale to this model. This session will provide you with an insight into how to start the GBS journey and progress to a global shared services structure. In this session, Paul will share his experience of building a GBS for Odfjell Drilling- a company with operations in over 12 countries. He will outline the fundamental planning needed and the road bumps which are typically encountered when building a cross-cultural enterprise services centre.

  • Change management strategy for transitioning into one core service centre
  • The challenge of embedding standardized processes and continuity across multiple cultures
  • Aligning the change agenda with business strategy and gaining business buy-in
  • Enabling value driven services – Incorporating a new reporting COE into the GBS

Check out the incredible speaker line-up to see who will be joining Paul.

Download The Latest Agenda