Roberta Palmer

Global Director, Order to Cash GBS Treasury Wine Estates

Conference Day One: Wednesday, 23rd September 2020

Friday, October 23rd, 2020

3:40 PM Establishing a Multi-function Global Business Service and Driving Value through Shared Services at Treasury Wine Estates

Treasury Wine Estates are managing  relationships with 60 customers, across 4 regions,  with operations in 30 countries. In this session, the GBS lead will be joined by her service heads from HR, Finance and IT, to share how they work together to create a globally standardized shared services which is moving to become an intelligent partner to the business.

  • Negotiating a standardized approach to shared services on a global scale
- Focus on people, data insights and data-led ‘decisioning’
- Aligning to life events and returning to customer centricity
- Global optimization of processes and leap-frogging straight to AI 
  • Learnings and challenges one year into the journey 
  • Maturing partnerships and building intelligent services
  • Negotiating relationships across disparate cultures: change management for business and customer

Check out the incredible speaker line-up to see who will be joining Roberta.

Download The Latest Agenda