Treasury Wine Estates are managing relationships with 60 customers, across 4 regions, with operations in 30 countries. In this session, the GBS lead will be joined by her service heads from HR, Finance and IT, to share how they work together to create a globally standardized shared services which is moving to become an intelligent partner to the business.
Negotiating a standardized approach to shared services on a global scale
- Focus on people, data insights and data-led ‘decisioning’
- Aligning to life events and returning to customer centricity
- Global optimization of processes and leap-frogging straight to AI
Learnings and challenges one year into the journey
Maturing partnerships and building intelligent services
Negotiating relationships across disparate cultures: change management for business and customer
Check out the incredible speaker line-up to see who will be joining Roberta.