SSOW ANZ 2026: The Next Frontier for Shared Services
12th – 13th May 2026
| InterContinental Double Bay, Sydney
Michael Wilson
Senior Vice President, Business Operations - Global Delivery Services Lee Hecht Harrison
SSOW 2026 Day 2: Wednesday, 13 May 2026
12:30 PM Balancing Global Delivery and Local Relevance in the New Era of Outsourcing
Organizations face mounting pressure to deliver both economies of scale and localized agility—a tension that traditional centralized models cannot resolve. This session explores innovative approaches to balance global efficiency with local relevance without sacrificing either.
Key Takeaways:
• Why rigid global standardization is creating stakeholder friction and limiting business effectiveness in diverse markets
• Operating model designs that enable "glocalization"—centralized efficiency with decentralized flexibility and local customization
• Governance frameworks that empower local adaptation while maintaining global standards, compliance, and cost discipline
Check out the incredible speaker line-up to see who will be joining Michael.
Download The Latest Agenda
