DRIVING END-TO-END TRANSFORMATION THROUGH GBS

20 - 22 October 2026 | Amsterdam, Netherlands

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Vanessa Rechter

Vice President, Global Business Services Copeland

Conference Day 1: Wednesday 21st October

4:20 PM CASE STUDY: BREAKING SILOS, BUILDING GBS - COPELAND’S SHIFT TO A GLOBAL OPERATING MODEL

In a world where speed, scale, and consistency define winners, regional shared services can quickly become a constraint. Copeland is confronting this reality head-on, moving from fragmented shared services operations to a unified GBS model. This case study explores the real challenges of shifting mindsets, redesigning processes, and governing globally, and the bold solutions required: a clear operating model, strong governance, and new GBS capabilities that turn efficiency into enterprise advantage.

• Enabling the shift to a global GBS model through transformed business processes

• Create clarity and control with a single, enterprise-wide governance framework

• Accelerate decision-making by embedding data, reporting, and continuous improvement into the GBS model

• Drive adoption and momentum by leading the cultural shift from traditional shared services to GBS

Check out the incredible speaker line-up to see who will be joining Vanessa.

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