The GPO role doesn’t just look at process improvement; a crucial skill is the ability to manage these changes from end-to-end. If you can’t get your teams onside to want to change, then you’ll be facing an uphill battle from the start. Baxter International, recently transitioned from a shared services to a GBS model, with a focus on standardising data for improved financial visibility, enhancing agility, and aligning the global business with organisational goals. A key enabler of this transformation were the GPOs, who provided oversight, managed change effectively, and defended critical decisions. Though transformation is never easy, Baxter’s dynamic and knowledgeable approach has ensured a smooth transition to GBS. This session explores how to effectively manage change globally and ensure that your key stakeholders are bought into these decisions, for a smooth and successful transformation.

• Enhance financial visibility by standardising data and eliminating inconsistencies across global operations

• Ensure a smooth transformation by leveraging GPOs for oversight and decision-making

• Minimise disruption by implementing structured change management strategies and clear communication

• Strengthen credibility in decision-making by equipping leaders with the knowledge and tools to drive transformation effectively