NOT JUST A CONFERENCE. A COMMUNITY.

18 - 21 May 2026 | Estoril Congress Center, Estoril, Portugal

VIEW 2026 AGENDA

Become a Sponsor

Eduardo Serrano-Lobelo

Global Head of Shared Services Sulzer

Conference Day Three: May 21st, 2026

12:00 PM CASE STUDY: INTENTIONAL LANDLORDING - THE SULZER BUSINESS SERVICES APPROACH

GBS organisations often use surplus space as a shared roof, inviting the business to co-locate. Sulzer Business Services (SBS) took a different approach. Instead of simply providing excess infrastructure, SBS focused on building a true partnership with the business and functions. This allowed them to maintain delivery control while deploying critical SBS enablers and capabilities such as transition management, continuous improvement and transformation in addition to a thoughtful approach to people management. Explore the SBS approach with Eduardo Serrano, SBS Head, as he walks participants through the key success factors:

• Getting a mandate for a landlord or hosted model

• Designing a strategy that optimizes both SBS scale and business benefit

• Implementing the right team structure

• Measuring success

Check out the incredible speaker line-up to see who will be joining Eduardo.

Download The Latest Agenda

In Partnership With:

QUESTIONS?

Address: IQPC Ltd, 129 Wilton Road,
London SW1V 1JZ
Telephone: +44 (0) 1135 210 042
Fax: 44 (0) 207 368 9301
Email: enquire@iqpc.co.uk