Tommy Wehry is a dynamic leader in Change and Organizational Effectiveness, supporting Finance and Strategy at The Estée Lauder Companies, where he has spent the past decade driving global transformation across shared services and enterprise functions. His experience includes establishing new operating models in heavily matrixed environments, enabling GBS implementations, and orchestrating large-scale communications and talent programs reaching employees from counter to corporate worldwide. He focuses on AI-amplified, energy-based change management and is writing a forthcoming book that advances this approach. An experienced coach, trainer, and facilitator, he currently leads CliftonStrengths and Enterprise Athlete programs at ELC. A proud Penn State Musical Theatre alum raised in Pennsylvania’s Coal Region, he now lives in NYC with his wife and two daughters.
Transforming a shared services workforce in the digital era, while maintaining or even improving service levels, is no small feat. With AI, automation, and advanced analytics reshaping operations, leaders must go beyond simply automating existing tasks. The real opportunity lies in reimagining how work gets done altogether- rethinking processes, roles, and value delivery in ways that weren’t possible before. This session explores how to protect today’s performance while driving exponential shifts in experience, job content, and operating models that define the future of shared services.
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