Michael Zirkle

Before you automate, map. Join this session for a step-by-step guide on how to bring order to operational complexity through process mapping and smart automation strategies specifically geared to new SSOs:

• Uncover best practices to document and analyze workflows across key shared services functions to create a solid foundation before automation by uncovering inefficiencies, bottlenecks, and variation that need addressing
• Discover how to prioritize automation opportunities that deliver immediate impact with minimal complexity
• Use process mapping as a guiding tool to align technology investments with real operational needs, ensuring automation solutions are scalable and sustainable
• Gain practical advice on challenges specific to immature SSOs, including fragmented data, lack of standardization, and change resistance—helping you navigate a smoother path to automation maturity
• Explore how involving frontline staff and stakeholders in process mapping drives buy-in and uncovers hidden insights critical for successful automation