Rama Boodadoo

As organizations launch or expand SSO functions, the traditional focus on cost reduction is no longer enough to define success. Today’s business environment demands that SSOs deliver broader enterprise value—driving agility, compliance, customer experience, and innovation from day one. Go beyond spreadsheets and expense reductions to articulate how your function can become a catalyst for transformation.

• Learn how to measure and communicate success using value-based outcomes (e.g., improved cycle time, better compliance, stakeholder satisfaction) rather than just cost savings.
• Discover how to position your SSO as an enabler of larger business goals, such as digital transformation, resilience, regulatory readiness, and ESG outcomes.
• Get practical advice on establishing realistic baselines, KPIs, identifying leading indicators, and setting achievable targets for year one and beyond—especially when internal benchmarks are limited.
• Understand how to justify upfront spend in automation, talent, and change management—even when traditional ROI models fall short.
• Hear tips for building early momentum while laying the groundwork for sustainable, scalable value creation across the enterprise.